Online Reputation Management for East Texas Businesses
Your Reputation, Managed
Reviews influence 93% of purchase decisions. We make sure what people find when they Google your business is something you’re proud of.
Review Generation
We set up automated follow-up sequences that ask satisfied customers for reviews on Google, Facebook, and other platforms, at exactly the right moment after service completion.
Review Monitoring
We monitor your reviews across Google, Facebook, and key directories so nothing slips through the cracks. New reviews are flagged immediately so you can respond quickly.
Professional Response
Every review deserves a response, positive and negative. We draft and post professional responses on your behalf that thank customers, address concerns, and protect your brand.
Reputation Management FAQs
Can you remove bad reviews?
We cannot remove reviews, and you should be wary of any company that claims they can. What we can do is help you respond to negative reviews professionally, resolve customer concerns, and generate a steady stream of new positive reviews that raise your overall rating. Over time, this is far more effective than trying to suppress individual reviews.
What platforms do you monitor?
We primarily focus on Google Business Profile and Facebook, as these are where East Texas customers are most likely to leave and read reviews. We can also monitor Yelp, BBB, and industry-specific platforms depending on your business type.
How long does it take to see results?
Most businesses start seeing new reviews within the first 30 days after we implement the review generation system. Improving your overall star rating takes longer, typically three to six months of consistent effort. The key is building a steady, ongoing flow of positive reviews from real customers.
What is online reputation management?
Online reputation management means monitoring and improving what potential customers see when they search your business name. That includes your Google reviews, Facebook ratings, star averages on industry sites, and any mentions of your business online. MasseyMedia tracks all of it, helps generate new positive reviews, and responds to feedback on your behalf so your online presence stays strong.
How do I get more Google reviews for my business?
The most effective method is a systematic follow-up process, sending customers a direct link to your Google Business Profile review page via text or email shortly after a job is complete. Timing matters. A request sent within a day or two of service gets far more responses than one sent weeks later. MasseyMedia sets up the automated workflow, monitors incoming reviews, and makes sure nothing goes unanswered.
How much does reputation management cost?
Reputation management plans at MasseyMedia are priced based on the number of locations you need managed, the platforms covered, and how actively you want us involved in review response. Most East Texas small businesses find our plans fit comfortably within a typical marketing budget. Contact us for a quote based on your business size and goals.
Ready to Build a 5-Star Reputation?
Tell us about your business and we'll discuss a reputation management plan that fits your goals.
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Your Reputation Is Your Most Valuable Asset
Don't leave it unmanaged. Let MasseyMedia help you earn more 5-star reviews and respond to every piece of feedback professionally.