Frequently Asked Questions
Below are some Frequently Asked Questions about the website design process, email hosting, website hosting, and other website items.
General
MasseyMedia has been designing and developing websites since 1998 — over 25 years of experience. Founded by Matt Massey while attending the University of Utah, the company has grown continuously while staying true to its roots as a small, personalized agency serving clients all over the United States.
MasseyMedia is based in Lufkin, TX and provides hyper-local services to businesses throughout East Texas including Nacogdoches, Huntington, Diboll, Hudson, Center, Jasper, Livingston, and Woodville. We also work with clients nationwide and have completed projects across the United States.
Never. Every website MasseyMedia builds is fully custom — designed and developed from scratch specifically for your business and brand. We do not use pre-built templates or page builders that produce cookie-cutter results. This handcrafted approach ensures your website is truly unique and built to your exact specifications.
The easiest way to get started is to complete our online Request for Quote form or schedule a free 15-minute consultation call. You can also reach us by phone at (936) 225-4705 or by sending a text or WhatsApp message.
WEBSITE DESIGN & DEVELOPMENT
MasseyMedia specializes in WordPress website design and development. WordPress powers over 40% of all websites on the internet and gives us the flexibility to build anything from simple brochure sites to complex custom web applications. For projects that require something beyond the WordPress framework, we also provide fully custom programming solutions.
Yes, absolutely. Every website we build is fully responsive and mobile-friendly, meaning it will look and function great on smartphones, tablets, and desktop computers. Mobile-friendliness is also a key ranking factor for Google, so this is built into every project from the start — not an afterthought.
Yes. We offer monthly website maintenance plans that cover backups, server maintenance, WordPress core and plugin updates, security monitoring, and other routine responsibilities. Keeping your website maintained protects your investment and ensures it stays secure, fast, and up to date.
Yes. MasseyMedia builds PCI-compliant eCommerce websites that allow you to securely process payments directly on your site. Our eCommerce solutions are secure, scalable, and designed to make the buying experience easy for your customers. We handle everything from product catalog setup to payment gateway integration.
SEO & MARKETING
Local SEO is the process of optimizing your online presence so that your business appears in search results when people in your area search for what you offer. 46% of all Google searches have local intent — meaning nearly half of all searches are people looking for businesses nearby. If you're not optimized for local search, you're missing out on ready-to-buy customers in your own backyard.
We offer a comprehensive suite of marketing services including Social Media Marketing & Management, Brand Management, SMS/MMS Marketing, Email Marketing, Blog Management, and Print Media design and production. We handle everything from campaign conceptualization and design through execution and distribution.
Yes. As part of our Local SEO services, we help you claim, optimize, and actively manage your Google Business Profile. Keeping your profile current and accurate is one of the most impactful things you can do for local search visibility. We also help get your business listed on other important directories like Yelp and Facebook.
EMAIL & HOSTING
MasseyMedia offers Microsoft Office 365 and hosted Microsoft Exchange email solutions. Both include advanced spam and virus filtering. We also offer email encryption, email archiving, and HIPAA, SOX, and GLBA-compliant email options for businesses in regulated industries.
Yes. MasseyMedia provides reliable website hosting with near-100% uptime. Our hosting is fast, secure, and backed by responsive support. Many of our long-term clients have been with us for over ten years and rely on us for both website hosting and business email — all under one roof.
WORKING WITH MASSEYMEDIA
Absolutely. While we have deep roots in the Lufkin and East Texas community, MasseyMedia has completed projects for clients all across the United States including Texas, New Jersey, Pennsylvania, and many other states. Distance is never a barrier — we work seamlessly with clients remotely.
We work with businesses of all sizes and industries — from Fortune 1000 companies to mom-and-pop shops. Our client list includes medical clinics, law firms, restaurants, churches, nonprofits, government organizations, retail businesses, and more. Because every project is fully custom, we adapt our approach to fit any industry or business type.